Condizioni generali

Condizioni generali di RIMA GmbH

Stato: maggio 2020

(Le seguenti Condizioni Generali di Contratto contengono anche informazioni legali sui vostri diritti ai sensi delle disposizioni sui contratti a distanza e sul commercio elettronico)

  1. Ambito di applicazione
  2. Offerte e descrizioni dei servizi
  3. Processo d'ordine e conclusione del contratto
  4. Prezzi e costi di spedizione
  5. Consegna, disponibilità della merce
  6. Condizioni di pagamento
  7. Riserva di proprietà
  8. Garanzia per difetti materiali e garanzia
  9. Responsabilità per difetti
  10. Diritto di recesso
  11. Esclusione del diritto di recesso
  12. Restituzione
  13. Conservazione del testo del contratto
  14. Protezione e sicurezza dei dati
  15. Foro competente, legge applicabile, lingua del contratto
  • 1 Ambito di applicazione
  1. Per il rapporto commerciale tra
    RIMA GmbH
    Admonter Straße 8
    8940 Liezen
    Austria 
    E-Mail: office@rima-gmbh.at (di seguito "Venditore") e il cliente (di seguito "Cliente"), le seguenti Condizioni Generali di Contratto si applicano esclusivamente nella versione valida al momento dell'ordine.
  2. È possibile contattare il nostro servizio clienti per domande, reclami e obiezioni via e-mail all'indirizzo office@rima-gmbh.at o telefonicamente al numero +43(0) 3612 / 250 25.
  3. Per consumatore ai sensi delle presenti CGV si intende qualsiasi persona fisica che conclude un negozio giuridico per uno scopo non riconducibile alla propria attività commerciale o professionale indipendente.
  4. I termini e le condizioni divergenti del cliente non sono riconosciuti, a meno che il venditore non ne accetti espressamente la validità per iscritto.

  • 2 Offerte e descrizioni dei servizi
  1. La presentazione dei prodotti nel negozio online non costituisce un'offerta giuridicamente vincolante, ma un invito a effettuare un ordine. Le descrizioni dei servizi nei cataloghi e sui siti web del venditore non hanno carattere di assicurazione o garanzia.
  2. Tutte le offerte sono valide "fino a esaurimento scorte", se non diversamente indicato per i prodotti. Salvo errori.

  • 3 Procedura d'ordine e conclusione del contratto
  1. Il cliente può selezionare senza impegno i prodotti dell'assortimento del venditore e raccoglierli in un cosiddetto carrello della spesa utilizzando il pulsante [aggiungi al carrello].
  2. Il cliente può quindi procedere a completare il processo d'ordine all'interno del carrello cliccando sul pulsante [Continua alla cassa].
  3. Facendo clic sul pulsante [Acquista], il cliente invia un'offerta vincolante per l'acquisto della merce presente nel carrello. Prima di inviare l'ordine, il cliente può modificare e visualizzare i dati in qualsiasi momento. I dati necessari sono contrassegnati da un asterisco (*).
  4. Il venditore invia quindi al cliente una conferma automatica di ricezione via e-mail, in cui l'ordine del cliente viene elencato nuovamente e che il cliente può stampare con la funzione "Stampa" (conferma d'ordine). La conferma automatica di ricezione documenta semplicemente che l'ordine del cliente è stato ricevuto dal venditore e non costituisce accettazione dell'ordine. Il contratto di acquisto è concluso solo quando il venditore ha spedito o consegnato al cliente il prodotto ordinato entro 7 giorni o ha confermato la spedizione al cliente entro 7 giorni con una seconda e-mail, una conferma d'ordine espressa o l'invio della fattura.
  5. Se il venditore consente il pagamento anticipato, il contratto è concluso quando vengono fornite le coordinate bancarie e la richiesta di pagamento. Se il pagamento non è stato ricevuto dal venditore entro 7 giorni di calendario dall'invio della conferma d'ordine, nonostante la scadenza, anche dopo un'ulteriore richiesta, il venditore recede dal contratto con la conseguenza che l'ordine decade e il venditore non ha alcun obbligo di consegna. L'ordine è quindi concluso per l'acquirente e il venditore senza ulteriori conseguenze. La prenotazione dell'articolo in caso di pagamento anticipato avviene quindi per un massimo di 7 giorni di calendario.

  • 4 Prezzi e spese di spedizione
  1. I prezzi indicati nelle pagine dei prodotti sono comprensivi dell'IVA tedesca (19%). Le aliquote IVA per i clienti austriaci (20%) e svizzeri (0%) vengono ricalcolate al momento della compilazione dell'indirizzo di consegna. I prezzi sono soggetti a modifiche e salvo errori.
  2. Oltre ai prezzi indicati, il venditore addebita le spese di spedizione per la consegna. I costi di spedizione sono chiaramente comunicati all'acquirente nella pagina dei costi di spedizione e durante il processo di ordinazione.

  • 5 Consegna, disponibilità della merce
  1. If no units of the product selected by the customer are available at the time of the customer's order, the seller shall inform the customer in the order confirmation. If the product is permanently unavailable, the seller shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded.
  2. If the product specified by the customer in the order is only temporarily unavailable, the seller shall also inform the customer of this immediately in the order confirmation. In the event of a delay in delivery of more than two weeks, the customer has the right to withdraw from the contract. In this case, the seller shall also be entitled to withdraw from the contract. In this case, the seller will immediately refund any payments already made by the customer. If payment in advance has been agreed, delivery shall be made after receipt of the invoice amount.

  • 6 Terms of Payment 
  1. The customer can choose from the available payment methods before completing the order process.
  2. If payment on account is possible, payment must be made within 7 days of receipt of the goods and the amount invoiced without deductions. For all other methods of payment, payment must be made in advance without deduction.
  3. If third-party providers are commissioned with the payment processing, e.g. PayPal, their General Terms and Conditions shall apply. The seller is entitled to charge the customer payment fees for processing via third-party providers. These will be clearly communicated to the customer during the ordering process.
  4. If the due date for payment is determined according to the calendar, the customer shall already be in default by missing the deadline. In this case, the customer shall pay interest on arrears at a rate of 5 percentage points above the base rate.
  5. The customer's obligation to pay default interest does not preclude the seller from claiming further damages for default.
  6. The customer shall only have a right of set-off if his counterclaims have been legally established or accepted by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.

  • 6.1. Klarna

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. The payment is made to Klarna in each case:

    • Invoice: The payment term is [14] days from dispatch of the goods. The full invoice terms for the countries where this payment method is available can be found here: 
      Klarna international
    • Instalment purchase: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly instalments under the conditions specified in the checkout. The instalment payment is due at the end of each month after Klarna sends you a monthly invoice. For more information on the payment by instalments service, including the terms and conditions and standard European consumer credit information for the countries where this payment method is available, please click here (only available in the countries indicated): Klarna international

    The use of the payment methods invoice, hire purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of the address and credit check as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna is available here. Your personal information will be treated by Klarna in accordance with applicable data protection laws and as set out in Klarna's Privacy Policy.

  • 7 Reservation of Ownership
  1. The delivered goods remain the property of the seller until full payment has been made.

  • 8 Warranty and Guarantee
  1. The warranty shall be determined in accordance with statutory provisions.
  2. A guarantee only exists for the goods delivered by the seller if this has been expressly stated.

  • 9 Liability
  1. The following exclusions and limitations of liability shall apply to the Seller's liability for damages, without prejudice to the other statutory prerequisites for claims.
  2. The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
  3. Furthermore, the Seller shall be liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the Seller shall only be liable for the foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the above sentences.
  4. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
  5. Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

  • 10 Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (RIMA GmbH, Admonter Straße 8, 8940 Liezen, Austria, office@rima-gmbh.at, telephone: 0361225025) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the standard  cancellation form which is, however, not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of Withdrawal

If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by post due to their nature, these costs are Austria €59.00 Germany €69.00 Switzerland €119.00 EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

  • 11 Notes on the Exclusion of the Right of Withdrawal
  1. The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

  • 12 Returns
  1. Customers are asked to notify the seller [office@rima-gmbh.at] of the return before sending it back. In this way, they enable the seller to allocate the products as quickly as possible.
  2. Customers are requested to have the goods collected by the seller's partner freight forwarder, which also ensures the transport insurance of the freight. The seller will provide the necessary conditions for the use of the freight forwarder after receipt of the written notice of withdrawal.
  3. Customers are requested to avoid damaging or contaminating the goods. Where possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the seller, other suitable packaging should be used to ensure adequate protection against damage in transit and to avoid any claims for damages due to inadequate packaging.
  4. The modalities specified in this section (No. 12) of the GTC are not a prerequisite for the effective exercise of withdrawal pursuant to No. 10 of these GTC.

  • 13 Archiving of the Text of the Contract
  1. The seller saves the contract text of the order. The GTC are available online. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
  2. The seller will also send the customer an order confirmation with all order data to the e-mail address provided by the customer. Furthermore, the customer receives a copy of the General Terms and Conditions with his order.

  • 14 Data Protection and Security

 

  1. The Seller handles personal data of the Customer for a specific purpose and in accordance with the statutory regulations.
  2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) will be used by the seller to fulfil and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process.

 

As a Data Subject, You Have the Following Rights:

  1. In accordance with Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
  2. In accordance with Art. 16 DSGVO, you have the right to request the correction of incorrect or incomplete personal data stored by us without delay;
  3. In accordance with Art. 17 DSGVO, you have the right to request the deletion of your personal data stored by us, unless the further processing of your personal data is prohibited.

- to exercise the right to freedom of expression and information;

- to fulfil a legal obligation;

- for reasons of public interest, or

- is necessary for the assertion, exercise or defence of legal claims;

  1. in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as

- the accuracy of the data is disputed by you;

- the processing is unlawful but you object to its erasure;

- we no longer need the data, but you need it to assert, exercise or defend legal claims, or

- you have objected to the processing pursuant to Art. 21 DSGVO;

  1. in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  2. In accordance with Art. 77 DSGVO, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.
  • 15 Jurisdiction, Applicable Law, Contractual Language
  1. The place of jurisdiction and performance shall be the registered office of the Seller if the Purchaser is a merchant, a legal entity under public law or a special fund under public law.
  2. The law of the Republic of Austria shall apply. This shall not apply if mandatory consumer protection regulations conflict with such application.
  3. The contractual language is German.